Concierge
Support that never sleeps
Concierge handles your company's WhatsApp around the clock. In production for 5 Brazilian businesses since 2025, with smooth handoff to humans, respect for business hours, and automatic keyword-based escalation.
What Concierge does
Continuous support, with a human in control.
24/7 WhatsApp support
Answers customers at 2am, on a holiday, on a weekend. The channel your customers already use, never closed.
Smooth handoff to humans
The moment someone on your team takes over a conversation, Concierge pauses automatically. No duplicate replies, no stepping on toes.
Respects business hours
Knows the difference between a weekday and 2am, and adjusts tone and urgency to your company's actual hours of operation.
Keyword-based escalation
Recognizes triggers for urgency, complaints or risk and pulls in a teammate at the right moment, instead of trying to handle everything alone.
Open source, auditable architecture
No black box. You can review exactly what runs behind every reply sent on your company's behalf.
Already in production
Not a slide concept: Concierge runs today for 5 Brazilian businesses, in production since 2025.
How it works
Four steps until WhatsApp answers on its own.
01
We connect your WhatsApp
Your business number gets wired into the Concierge operation.
02
We train the knowledge base
Your material — FAQ, catalog, policies — becomes real context for replies.
03
We configure the rules
Business hours, escalation keywords, and who gets notified for what.
04
Live operation
Concierge answers, hands off to humans when needed, and your team keeps an eye on it all.
Want to see Concierge answering on your WhatsApp?
We'll show you how it works with your own material, in a short, direct demo.
Request a demo